This Privacy Policy explains how Pristine Spaces processes personal data in connection with its cleaning services, website use, and related communications. It applies to inquiries, bookings, service visits, and follow-up handling for move-in and move-out cleaning.
We use personal data to respond to inquiries, prepare quotes, review property scope and access needs, confirm appointments, coordinate handover timing, carry out cleaning visits, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, record keeping, and related administrative functions. Where third parties process data on our behalf, they are expected to use it only for the assigned purpose and to protect it appropriately.
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights and safety of our business, customers, or others.
We may collect identification and contact details, property and access information, service preferences, appointment details, payment-related records, communication content, and condition photos when provided for scope review. We also process limited technical data such as device and browser information, log data, and cookie-related identifiers.
We receive data directly from users through phone calls, email, contact forms, booking requests, and service communications. We also generate data from quote preparation, property condition review, appointment coordination, visit completion, payment processing, and website use.
We may use essential cookies to support site operation and security, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function and retention period.
Users can manage cookies through browser preferences and, where available, on-site consent controls. Essential cookies may remain active where needed for security, session handling, and basic site operation. Disabling certain cookies can affect form submission, preference storage, or analytics measurement.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, and objection to certain processing. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To submit a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details before responding, and we may decline or limit a request where the law allows.
We retain personal data for as long as needed to manage inquiries, perform services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it within a reasonable operational period.
If we make material changes, we will update the notice on the website and may provide additional notice where appropriate. The revised version will apply from its stated effective date.
